What to do if my eSIM is not working?

If your eSIM is not working, there are several troubleshooting steps that can help you identify and solve the problem:

1. Make sure your device is eSIM compatible.
2. Make sure that your device is SIM lock-free.
3. Make sure you have scanned the QR code correctly. If it does not work, try entering the eSIM activation data manually.
4. Move to another location to see if the problem is caused by poor reception.
5. Make sure that the Access Point Name (APN) settings are entered correctly.
6. Make sure that your operating system is up to date.
7. Switch your device off and on again.

If none of the above steps solve the problem, contact eSIMony customer support.