FAQ

Get answers to frequently asked questions about using eSIM, from setup and compatibility to managing multiple profiles and troubleshooting connection issues.

All
Before you buy
Compatibility
Installation and setup
Troubleshooting
Use and administration

Slow Internet connection

I have not received my eSIM.

Can I use an eSIM at the same time as a physical SIM card?

How do I switch between different eSIM profiles?

Error message “Mobile tariffs from this provider cannot be added”

What information do I need for activation?

How can I get a refund?

Can I use an eSIM abroad?

Can I use my current phone number with an eSIM?

Error message: “This code is no longer valid”

What happens to unused data?

How do I check the network coverage of my eSIM provider?

Can I use my eSIM in different countries?

Which APN settings do I need for my device?

Can I keep my WhatsApp number?

Can I share my eSIM data with others?

Can I make calls and send text messages with my eSIMony eSIM?

When should I set up my eSIM?

I lost the QR code of my eSIM. What can I do?

Error message: “PDP authentication failed”

Can I have multiple eSIM profiles on one device?

When will I receive my eSIM?

Does using an eSIM affect the battery life of my device?

How can I check how much data I have left?