FAQ

Get answers to frequently asked questions about using eSIM, from setup and compatibility to managing multiple profiles and troubleshooting connection issues.

All
Before you buy
Compatibility
Installation and setup
Troubleshooting
Use and administration

Can I install the eSIM on multiple devices?

Can I have multiple eSIM profiles on one device?

What is the network coverage of eSIM worldwide?

How can I get a refund?

Can I use tethering with an eSIM?

Which APN settings do I need for my device?

When will I receive my eSIM?

How do I use eSIM for my smartwatch?

I can’t scan my QR code

What information do I need for activation?

Error message “Mobile tariffs from this provider cannot be added”

Error message “The change to the mobile phone tariff could not be completed”

Can I use an eSIM at the same time as a physical SIM card?

When should I set up my eSIM?

How much data volume does my eSIM include?

How do I switch between different eSIM profiles?

What to do if my eSIM is not working?

Can I use an eSIM abroad?

Slow Internet connection

Can I keep my WhatsApp number?

Can I use my eSIM in different countries?

How many profiles can an eSIM save?

iMessage stopped working after I installed my eSIM

Error message: “PDP authentication failed”