FAQ

Get answers to frequently asked questions about using eSIM, from setup and compatibility to managing multiple profiles and troubleshooting connection issues.

All
Before you buy
Compatibility
Installation and setup
Troubleshooting
Use and administration

What information do I need for activation?

What is the network coverage of eSIM worldwide?

Can I use an eSIM abroad?

I lost the QR code of my eSIM. What can I do?

Where can I find my invoice?

How do I switch between different eSIM profiles?

Which devices support eSIM?

Error message: “This code is no longer valid”

iMessage stopped working after I installed my eSIM

How can I check how much data I have left?

How can I get a refund?

How do I use eSIM for my smartwatch?

I can’t scan my QR code

Do I need to activate data roaming on my device?

Can I use tethering with an eSIM?

Can I use my current phone number with an eSIM?

Can I make calls and send text messages with my eSIMony eSIM?

Which APN settings do I need for my device?

How much data volume does my eSIM include?

How many profiles can an eSIM save?

When should I set up my eSIM?

How can I optimize the download speed of my eSIM?

How do I activate my eSIM?

Can I have multiple eSIM profiles on one device?