FAQ

Get answers to frequently asked questions about using eSIM, from setup and compatibility to managing multiple profiles and troubleshooting connection issues.

All
Before you buy
Compatibility
Installation and setup
Troubleshooting
Use and administration

I lost the QR code of my eSIM. What can I do?

Which APN settings do I need for my device?

How do I activate my eSIM?

What is an activation code, and where can I find it?

I can’t scan my QR code

How do I use eSIM for my smartwatch?

Error message “The change to the mobile phone tariff could not be completed”

How can I check how much data I have left?

When should I set up my eSIM?

How do I switch between different eSIM profiles?

Error message: “PDP authentication failed”

How can I optimize the download speed of my eSIM?

Can I make calls and send text messages with my eSIMony eSIM?

Can I use an eSIM at the same time as a physical SIM card?

Does using an eSIM affect the battery life of my device?

Which devices support eSIM?

What happens to unused data?

How much data volume does my eSIM include?

How do I check the network coverage of my eSIM provider?

Can I use tethering with an eSIM?

What to do if my eSIM is not working?

Can I have multiple eSIM profiles on one device?

Can I use my eSIM in different countries?

How long is the duration of my eSIM?