What to do if my eSIM is not working?
If your eSIM is not working, there are several troubleshooting steps that can help you identify and solve the problem:
- Make sure your device is eSIM compatible.
- Make sure that your device is SIM lock-free.
- Make sure you have scanned the QR code correctly. If it does not work, try entering the eSIM activation data manually.
- Move to another location to see if the problem is caused by poor reception.
- Make sure that the Access Point Name (APN) settings are entered correctly.
- Make sure that your operating system is up to date.
- Switch your device off and on again.
If none of the above steps solve the problem, contact eSIMony customer support.